Write your full name in place of the number and we will be happy to look it up for you when we get your order.

No, there is no fee for either service.

Yes, we require a minimum order of $25.

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the time of pickup because of variations in product weights (e.g. variable weight items such as produce), available prices/promotions between the date you submit your order and the date/time your order is filled, substitutions, taxes, and item availability.

All groceries that require refrigeration or freezer storage are kept in the appropriate refrigerated or freezer storage until pickup.

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout.

We accept Visa, MasterCard, American Express, Discover cards. Cash, EBT, Crimson Card, Bloomingfoods gift cards, personal checks, and other charge accounts are currently not accepted online, however you’re welcome to use our “Pay In Store Upon Pickup” option for non-card transactions.

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item.

Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems. For more information about the ShopHero app’s Privacy Policy, please visit https://grocery.shophero.com/shop/privacy_policy.

Due to COVID-19 we have temporarily suspended our return policy and will not accept any returns at this time.

We offer local curbside pickup. Unfortunately, we are unable to otherwise ship products or provide delivery.

Yes, we offer same-day pickup with as little as two-hour notice. However, pickup slots are filled on a first-come-first-served basis, so at peak periods two-hour and/or same-day pickup may not be available. Pickup days are Monday - Saturday.

Yes, another person can pick up an order for you. They will need to provide a valid ID for any age-restricted items.

Yes! Many businesses use this service to stock their break rooms with beverages, fruit, energy bars and other snacks. Business customers also order party trays for working lunches and company events.

If you receive an incorrect order, please notify us and you will receive an appropriate refund. To receive a refund for an issue with an order, you must contact us within 48 hours of your pickup.

Yes! You can add any items you may have missed after submitting an order by adding them to a new cart. When you go through checkout, you’ll be asked if you’d like to add those items to your existing order. If you’d like to substitute or replace an item in your existing order, please let us know in the Special Requests box at the end of checkout. If this option is not available at checkout, it means we’re already working on your order. Cancellations can also be made online through your order history found on the My Orders tab on the home page. You will need to contact our Customer Care team directly if you only wish to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled pickup window. Please note that changing your pickup date may affect prices and promotions. Also, promotional codes can not be added to an already submitted order.

Yes, we can accept paper coupons and they will have to be scanned for your order in the store at the time of pick up. You can add a note in the special instructions section at the checkout to let your shopper know you have paper coupons. When you come to pick up your order, give the coupons to the store employee who can scan them and complete the order.

We will give you a call as soon as we have your order ready for you. Let us know when you’ve arrived by calling our stores sand sharing your order details and vehicle description so that we can bring your order to you.

If you’ve provided us with a mobile phone number, you should receive an SMS text message when your personal shopper has completed your order. Occasionally we run a bit ahead of schedule, so you may receive an alert earlier than your scheduled pickup time slot.

Let your personal shopper know in the Special Requests box at the end of checkout that you’d like to round up for positive change. For more information about our Positive Change recipients, please visit our website, www.bloomingfoods.coop/positive-change.

We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team and we will do our best to make it right.

Unfortunately, this option will not be available, however we will be sure to always use boxes when they are available to pack your groceries. If boxes are not available, we will use paper bags and the 5¢ per paper bag will be added to your order after your groceries have been bagged.